Sayers Firewall Support Services for Palo Alto Networks.
Posted June 13, 2025 by Sayers
Taking Palo Alto support to the next level!
In today’s fast-evolving cybersecurity landscape, businesses need robust, reliable, and proactive support to keep their networks secure. That’s where Sayers steps in with our game-changing Premium Support for Palo Alto Networks, a service offering that goes beyond standard premium support to deliver exceptional value, expertise, and peace of mind. As a certified Palo Alto Networks Authorized Support Center (ASC) partner, Sayers combines industry-leading first-call support with exclusive value-added features—all at no additional cost. Here’s why Sayers Premium Support is the ultimate choice for maximizing your Palo Alto Networks investment.
What Sets Sayers Premium Support Apart?
Sayers Firewall Support Services builds on the foundation of Palo Alto Networks’ Premium Support, which provides 24/7 access to expert engineers, rapid response times, and advanced assistance for your next-generation firewalls. But we don’t stop there. Our offering includes unique features designed to enhance your security posture, streamline operations, and ensure long-term success. Here’s what you get with Sayers Premium Support:
- New Firewall Startup Assistance: Deploying a new Palo Alto Networks firewall can be complex. Our team provides hands-on guidance during the initial setup, ensuring your firewall is configured correctly from day one. This service minimizes deployment risks and accelerates your time to value, so your network is protected without delay.
- Best Practice Assessment: Security misconfigurations are a leading cause of breaches. Our Best Practice Assessment evaluates your Palo Alto Networks environment against industry standards and Palo Alto’s recommended configurations. We deliver a detailed report with actionable insights to optimize your firewall’s performance and strengthen your security posture.
- Planned Event Assistance: Whether you’re performing maintenance, upgrading software, or activating new features, our Planned Event Assistance ensures these activities go smoothly. Our experts proactively coordinate with your team to minimize disruptions and maintain peak performance during critical operations.
- Included Ad-Hoc Professional Services Credits: Unexpected challenges arise, and Sayers Premium Support has you covered. We include ad-hoc professional services credits, allowing you to tap into our expertise for tasks like policy fine-tuning, configuration migrations, or troubleshooting—without additional fees. Need more hours? You can request additional ad-hoc support tailored to your needs with our Premium+ offering.
- Unrivaled Expertise with a 99% CSAT Rating: For over a decade, the Sayers Firewall Support team has maintained an impressive 99% Customer Satisfaction (CSAT) rating. Our certified engineers bring deep expertise and a customer-first approach, ensuring you receive world-class support that drives results.
Why Choose Sayers Premium+?
While Premium Support offers robust technical assistance, Sayers Premium+ elevates the experience with additional professional service credits and a named US-based Palo Alto Networks Expert engineer, who becomes intimately familiar with your Palo Alto Networks environment. This ensures seamless support throughout the entire lifecycle of your products, reducing resolution times and enhancing your experience.. Our holistic approach empowers your organization to:
- Maximize Security: Leverage best practices and expert guidance to prevent breaches and optimize your firewall’s performance.
- Reduce Complexity: Simplify deployments and maintenance with proactive support and tailored assistance.
- Enhance ROI: Get more from your Palo Alto Networks investment with included professional services and a dedicated engineer.
- Trust in Proven Excellence: Rely on a team with a decade-long track record of delivering outstanding support.
Partner with Sayers for Next-Level Cybersecurity
Sayers Premium Support for Palo Alto Networks is more than just support—it’s a strategic partnership designed to keep your network secure, efficient, and future-ready. Our unique combination of Palo Alto’s Premium Support and Sayers’ exclusive value-added features ensures you’re not just protected but empowered to thrive in a threat-filled world.
Ready to experience the Sayers Palo Alto Premium Support difference? Contact our team today to learn how we can elevate your Palo Alto Networks support. Visit Sayers’ Cybersecurity Services page for more details or to schedule a consultation.
